Fulfillment Policy
This fulfillment policy applies to orders for physical products purchased through the Turbine Logic Website store.
Order Processing and Delivery
- Order Processing Time: Orders are processed within 2 business days from the date of purchase. You will receive a confirmation email with details once your order is processed.
- Delivery Time: Depending on your location and the shipping option chosen, delivery times may vary. Standard shipping usually takes 5 business days, while expedited options can reduce this time frame. We strive to fulfill all orders as quickly as possible.
- Shipping Carriers: We partner with reliable carriers, including USPS, UPS, and Fedex, to ensure timely and safe delivery. All tracking information will be provided to you via email.
Order Status and Tracking
- Tracking Your Order: After your order is shipped, you will receive a tracking number via email. You can track your order through the carrier’s tracking page to monitor the delivery status.USPS.com® – USPS Tracking®
Tracking | UPS – United States
Tracking Your Shipment or Packages | FedEx - Order Status Updates: We provide regular updates on your order status. If there are any delays or issues with fulfillment, we will notify you promptly via email or phone.
Order Changes
You may request changes or modifications within 4 hours of placing your order by contacting us at connect@turbinelogic.com. Once processing has begun, changes may no longer be possible.
Cancellations
If you need to cancel an order, please contact us at connect@turbinelogic.com / 678-813-1536 within 8 hours of placing your order. After that time we cannot guarantee we will be able to cancel your order.
Returns and Exchanges
- Return Policy: If you are not fully satisfied with your purchase, you may return eligible items within 14 days of delivery. Items must be unused, in original packaging, and in the same condition in which you received them. Please contact us at connect@turbinelogic.com / 678-813-1536 to arrange your return.
- Exchange Policy: If you would like to exchange an item, please reach out to us at connect@turbinelogic.com / 678-813-1536. Exchanges are subject to item availability and any differences in price will be communicated.
Refunds
Refunds for cancellations or returns are processed within 3 business days and may take additional time to appear in your bank account, depending on your bank’s processing policies.
Customer Support
If you have any questions or concerns about your order, please reach out to us at connect@turbinelogic.com / 678-813-1536. Our customer service team is available to assist you Monday through Friday, 9 am – 5pm eastern time.
Fulfillment Delays
In rare cases, orders may be delayed due to circumstances beyond our control, such as severe weather, natural disasters, or carrier issues. If your order is delayed, we will provide timely updates and work to resolve the issue as soon as possible.
Disputes and Chargebacks
Our goal is to provide complete satisfaction with your purchase. In the event of a dispute or chargeback, please contact us directly to resolve any issues. We are committed to working with you to reach a fair resolution.
